Tours and Tastings Terms & Conditions

BOOKING POLICY
  • Bookings for distillery tours and tastings open two months in advance. 
  • We highly recommend making a booking in advance to ensure we can accommodate you at your preferred time. 
  • Walk-ins will be accommodated based on availability. 
  • Online bookings for tours can be made up to 1 hour before the desired tour time. 
  • Please ensure when booking online for tastings, you include all members of your party in your booking, including infants. 
  • Sullivans Cove is a commercial working distillery; therefore, we cannot guarantee tour availability due to operational schedules. Our tours operate at 2:30pm, 7 days a week. We offer tastings between 10am and 4:30pm, 7 days a week. 
VISITOR RESPONSIBILITIES
  • During your visit, please adhere to the instructions and guidance provided by our staff. 
  • Arrive at least 10 minutes prior to your tour booking time and proceed to Reception. Late arrivals may not be accommodated. 
  • Sullivans Cove Distillery promotes responsible consumption of alcohol. Excessive consumption of alcohol prior to our tours or tasting experiences is strictly forbidden. Any guests found to be intoxicated on arrival will be refused admission. Refusal of admission will be at the sole discretion of our staff and tour refunds will not be provided. 
  • The tasting portion of the tour is approximately 1.5std drinks. We recommend organising transport to ensure you do not drive whilst intoxicated.
AMENDMENTS AND CANCELLATIONS
  • For any changes or cancellations to your booking, please contact bookings@sullivanscove.com or call (03) 6248 5399. 
  • Tours are refundable with 24 hours' notice. 
  • Cancellations made within 24 hours of the tour are non-refundable. 
AGE RESTRICTIONS
  • All participants in the distillery tour must be over 18 years of age, no children are permitted. 
  • Children are welcome to join tasting experiences under the supervision of a responsible adult.  
ATTIRE & ACCESSIBILITY
  • Flat footwear without heels is essential for all tour guests. 
  • Assistance dogs are welcome; please inform us at the time of booking. 
  • Accessible parking and drop-off facilities are available at our distillery. 
  • Our tour experiences are fully accessible, including amenities. Please see staff for assistance using the lift.
HEALTH AND SAFETY
  • If you or anyone you've been in contact with has been unwell recently, please reschedule your visit for a later time. 
PHOTOGRAPHY
  • Photography is limited throughout the tour experience. Please follow the guidelines given by your guide. 
  • Videos of our guides speaking are not permitted. 
LANGUAGE OPTIONS
  • Our tours are conducted in English, and translation is unfortunately not available.